IfByPhone: The Voice Of The Web For SMBs

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Last week during the eComm conference, I didn't go, but I did get to talk to Irv Shapiro at IfByPhone about how they are making it dirt simple for small and medium businesses to add the power of voice to their website. So simple, in fact, if you can code an HTML form, you can use IfByPhone!

Without writing a single line of web services code, IfByPhone gives SMBs the ability to set up:

An automated attendantFind-me, follow-meVoicemailAn outbound customer surveyVoice broadcast, i.e. automated outbound calling
If you're more ambitious, there's also an open API where you can do your own telephony mashup.

I asked Irv about how they prevent people from using the service for nefarious means, e.g. pretending to be American Express and using it from phishing. The simple answer: the accounts require payment and no account is activated without a live phone call from IfByPhone. Most phishers would rather not expose themselves in this way.

The service is available now starting at $14.99 a month and includes 100 minutes of calls. Additional minutes cost extra, with discounts given for volume commitments.

See full article.

Related Entries:

Google Click-to-Call Cancellation Story Was Fake – 09 October 2006
Finally! Google click-to-call is launched – 18 November 2006
Is Google Click-to-Call Inviting Phishing? – 20 November 2006
QuesCom: Von GSM zu WLAN und zurück – 05 Februar 2008

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