« Startup debuts free, ad-supported Microsoft Exchange replacement – Computerworld
Skype Lite now available for more mobile devices, including the E71 – ZDNet Blogs »

QueueMetrics 1.5.0 released for Asterisk PBX

img

We are proud to announce that Queuemetrics 1.5.0 has been released.

This version adds a major new component called AGAW (Agent Awareness) that lets your agents see in real-time how they are faring comparing to their queue, and puts in place an IM infrastructure where agent-to-supervisor and agent-to-product-specialist communication can be completely off-band.

There is also a long list of new features and bugs fixed that should make this release interesting for most of you.

This release works with the same activation keys you used on your current version of QueueMetrics.  As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.

Enjoy the update,

Fuente original

This entry was posted on Tuesday, December 9th, 2008 at 7:10 pm and is filed under Asterisk. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Comments are closed.