Salesforce Rollout: What Customer Support Must Know – ITworld.com

Salesforce Rollout: What Customer Support Must Know
ITworld.com, MA
So if your CS operation is highly dependent on the phone, job one will be obtaining an App Exchange CTI plug-in for your telephony system. Fortunately, there are several of these available (and some are free). Evaluate the plug-ins for their depth of …

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This entry was posted on Monday, June 8th, 2009 at 3:10 pm and is filed under Telephony. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.