letter: Skype customer service is faceless
Guest post by Christopher Buttner, President, PRThatRocks.com, a San Francisco Bay Area entertainment PR agency. Christopher, uses Skype at work. Good Afternoon, First, I am shocked and appalled that, regardless of how many support tickets I submit to Skype, I never get a reply from anyone at Skype regarding any of my ongoing issues, and there are many. Voice mails are not being saved and downloaded to my computer. Once they are played, they disappear and I have no record of them anywhere on my hard drive. Additionally, after setting up SMS messaging for my cell phone, so I can be notified that I have Skype voice mail messages waiting for me, I never get the text messages to my phone. I have issued countless requests to have this matter resolved, I was promised it would take less than 24-hours and I am still NOT getting SMS messages. Skype is plagued with countless technical issues and a staff that ignores all support requests. Skype is a parody of what people hate about big, faceless technology companies that won’t publish a corporate address or technical support telephone number. This is a crime and a waste of money. I need some answers. Christopher Buttner, 33 Martin Drive, Novato, CA 94949
tel: 415-233-7350 cell: 415-302-0839 email: chris@prthatrocks.com tags: skype, services, support, customer service, complaint, help, smsCall me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
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