Skype S-1: Where did 500 million Skype users go?

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Customer attrition makes or breaks your business. Until recently, Skype never shared details on abandonment rates. But we know Skype has roughly 170 million active users and nearly 700 million user accounts. So where did those dormant 500+ million accounts go? Skype users climb a ladder of engagement, and can fall off the [...]

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